Privacy Policy

At SinoMediMate, accessible from sinomedimate.com, one of our main priorities is the privacy of our visitors and patients. This Privacy Policy document contains types of information that is collected and recorded by SinoMediMate and how we use it.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to: Email address, First name and last name, Phone number, and Address.
• Health Information: If you use our AI Symptom Guide or Premium Concierge Services, you may voluntarily share medical symptoms, histories, or reports (like MRI/CT scans). This data is strictly used for the purpose of facilitating medical navigation and translation.
• Usage Data: We may also collect information on how the Service is accessed and used.

2. How We Use Your Information

SinoMediMate uses the collected data for various purposes:

• To provide and maintain our Service, including booking hospital navigators.
• To notify you about changes to our Service.
• To provide customer support and respond to your inquiries.
• To facilitate AI-assisted translation of medical reports (only when explicitly requested).

3. Data Security and Sharing

The security of your data is important to us. Your health information is shared only with our certified navigators and the specific medical institutions in China that you choose to consult with. We do not sell your personal or medical data to third parties.

4. Your GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SinoMediMate aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us via our Support Page.