Please read these Terms of Service carefully before using the SinoMediMate website (the "Service") operated by SinoMediMate ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.
SinoMediMate provides medical navigation, interpretation, and translation services for international patients seeking medical care in China. We connect you with certified bilingual navigators and provide AI-assisted guidance.
Crucially: We are NOT a medical provider. We do not provide medical diagnoses, treatment, or health advice. All medical procedures and advice are provided directly by independent hospitals and licensed medical professionals in China.
Our AI Symptom Guide is an informational tool designed to help you find the appropriate hospital department. It is not a diagnostic tool. Our Remote Second Opinion service utilizes AI to assist in translating the expert medical opinions provided by Chinese specialists. While we strive for accuracy, nuances in medical terminology may occasionally be lost in translation.
You agree to provide accurate and complete contact and medical information when requested. You are solely responsible for obtaining any necessary visas or travel documentation to enter China.
SinoMediMate, its directors, employees, and navigators shall not be liable for any medical outcomes, misdiagnoses, injuries, or adverse events that occur during or after your treatment at third-party medical facilities in China.
For any questions regarding these Terms, please contact us at support.